809LAW Privacy Policy

At 809law.com, we highly value your privacy and are committed to safeguarding your personal information.

This Privacy Policy outlines how we collect, use, share, and protect your personal data, as well as the choices you have in relation to our use of your information.

This Privacy Policy applies to all personal information we collect through our website (www.809law.com), any associated mobile applications, email communications, social media accounts, and other online or digital services that link to this Privacy Policy (collectively referred to as the "Platform").

This also includes any future platforms we may offer related to our services.

Types of Personal Information We Collect

The type of personal information we collect depends on the services you request, and for clients, the nature of your case or legal representation.

Below is a summary of the categories of personal information we may gather about you, with examples provided.

We may also collect other types of personal information not explicitly listed here, which will be used as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Categories of Personal Information:

1. Personal Identifiers and Demographic Data

  • Contact Details: This includes your name, email address, phone number, mailing address, job title, and the name of the organization you are associated with.

  • Identifiers: These include client IDs, usernames, IP addresses, device IDs, and other online identifiers that may be automatically collected when using our Platform.

  • Demographic Information: This could include your date of birth, gender, age, marital status, and racial background, which may be pulled from the details of your claim.

2. Sensitive Personal Information

  • Government Issued IDs: Such as Social Security number, driver’s license number, passport number, and other identification numbers.

  • Financial Data: This includes information about your bank accounts, account numbers, wiring instructions, insurance policy numbers, invoices, or any other financial transaction details.

  • Medical Data: Information such as doctor's notes, medical treatments, conditions, prescriptions, insurance records, doctor visits, and daily symptom reports.

  • Precise Location Data: If you consent, we may collect location information through the App.

3. Sensory Information

  • Call Recordings: We may record calls made to our customer service team, and these calls may be stored by us or our service providers.

  • Other Sensory Data: This includes any photographs, videos, or audio files that may be submitted as part of a case file.

4. Commercial Information

  • Case-Related Information: This includes details related to your legal case, claims, or any settlements or payments made to you (if applicable).

  • Account Details: Information related to the account you created, such as usernames and passwords, and any details stored within your account.

  • Communications: This includes any confidential communication you may have with our legal team, as well as communications with our digital chat services (which may be recorded by us and our service providers).

5. Internet or Network Activity

  • Online Usage Data: This refers to activities such as pages visited, time spent on pages, interactions with our website, and the paths taken between different parts of the site.

  • Device and Network Information: This may include details such as your device’s operating system, model, browser, screen resolution, general location (city, state), and other device-related data that is automatically collected.

6. Inferences Based on Personal Information

  • User Profiles: We may generate profiles based on the information you provide, which reflect your preferences, behaviors, psychological trends, intelligence, abilities, or tendencies.

Sources of Personal Information We Collect

We may gather the categories of personal information outlined above from the following sources:

1. Personal Information You Provide to Us

We collect the personal information you provide while using our Platform, including when you contact us, create an account, or engage with our services. Additionally, in some areas of our Platform, where explicitly indicated, certain portions of the services may be used by active clients to communicate under the attorney-client relationship. You have the option to provide this information; however, it may be necessary for us to respond to your request.

2. Automatically Collected Personal Information

Both we and our third-party service providers may use technologies such as cookies and other tracking methods to automatically collect personal information when you interact with our Platform. This may include online identifiers, device details, and information about your online activity.

To enable this automatic data collection, we may use the following technologies:

  • Cookies: These are small data files stored by your browser on your computer or mobile device. We use cookies to gather information about your interactions with our Platform, helping us remember your preferences, personalize your experience, enhance security, and manage online advertising. You can choose to opt-out of some of this data collection by adjusting your browser or mobile device settings. However, this may limit certain features of the Platform. For guidance on adjusting cookie settings, refer to your browser’s help menu or visit www.allaboutcookies.org.

  • Pixels: Also known as web beacons or clear GIFs, these are used to track whether a webpage or email has been accessed or opened, or whether specific content was viewed or clicked. Data gathered from pixels is typically used to analyze website usage and measure the success of email marketing campaigns.

  • SDKs: Software Development Kits (SDKs) are third-party codes integrated into our App. These are used for various purposes, such as gathering analytics on App usage, integrating social media features, adding functionalities, or facilitating online advertising. SDKs may allow third parties to directly collect data through the App.

  • Session Replay Technologies: These third-party tools capture video replays of your interactions with our Site. This includes activities like mouse movements, clicks, typing, and scrolling. We use this data to improve the Site, troubleshoot issues, and enhance the user experience.

  • Local Storage: This technology stores data on your device to support website navigation, save multimedia preferences, and provide tailored content based on your previous interactions with our services. We also use this data to evaluate the effectiveness of ads.

3. Personal Information Collected from Third Parties

We may obtain or receive personal information from third-party sources, which may include:

  • Business Partners: These can include data providers, advertising partners, and service providers.

  • Public Sources: Information available through social media platforms or publicly accessible records.

  • Entities Involved in Legal Matters: For clients’ legal cases, we may gather information from parties such as doctors, other involved individuals, or entities you direct to share data with us.

  • Referral Sources: This includes members of our referral network, website submissions, or other referral sources.

We may combine or merge this information with the personal data we collect directly or automatically.

Use of Personal Information

We may use the personal information we collect for the following purposes, as well as for any other purposes described in this Privacy Policy or at the time of collection:

To Provide Our Platform and Services

We use your personal information to deliver the services you request and to ensure the smooth operation of our Platform. Specifically, we may use your data to:

  • Facilitate your request for a free case evaluation and assess your legal needs.

  • Offer legal and other services, content, and features that you have requested.

  • Create, manage, and monitor your user account.

  • Communicate with you, including responding to inquiries, and reaching out via calls or text messages, possibly using automated technologies such as prerecorded messages.

  • Operate, troubleshoot, and improve the performance of the Platform.

  • Process transactions, manage invoices, and handle settlement payments.

  • Personalize your experience on the Platform by understanding your interests and providing relevant information about products and services.

  • Respond to your requests for customer support, addressing any concerns, and enhancing the quality of our service interactions.

  • Ensure the security of the Platform, such as by sending security verification codes to your email or phone and remembering devices you've used to log in.

For Marketing Purposes

We may use your personal information to send you newsletters, updates on legal matters, information about upcoming events, marketing materials, and other content that could be of interest to you. You can opt-out of receiving such marketing communications as outlined in the “Your Choices” section below.

For Research and Development

We use personal information to conduct research and development, aiming to better understand how users engage with our Platform. This includes generating and analyzing statistics, preferences, and usage patterns, which help us:

  • Improve our Platform and services.

  • Identify and resolve technical issues.

  • Develop new features and enhancements.
    In doing so, we may create aggregated, anonymized, or de-identified data from personal information. By removing identifiable details, this data becomes anonymous and may be shared with third parties for lawful business purposes, such as improving our offerings or promoting our business.

For Compliance, Fraud Prevention, and Security

We may use your information for the following purposes related to legal and regulatory compliance, as well as protecting our business and users:

  • To enforce our Terms of Use and other applicable agreements.

  • To comply with relevant laws, regulations, legal requests, and legal processes.

  • To safeguard our, your, and others' rights, privacy, safety, and property, which may include making or defending legal claims.

  • To maintain the security and integrity of our business, the Platform, our users, service providers, and third-party partners.

  • To audit our internal processes and ensure compliance with legal obligations and internal policies.

  • To detect, prevent, investigate, and respond to fraudulent, harmful, or unlawful activities, including cyberattacks and identity theft.

Disclosure of Personal Information

809law.com may disclose your personal information to third-party service providers who perform functions on our behalf, such as hosting services, email distribution, analytics services, event management, and IT support. These providers have access to your personal data only to the extent necessary to perform their designated services and are prohibited from using your information for any other purpose. Rest assured, we will not share any consent or opt-in data related to text messages or your preferences regarding SMS communication with third-party providers.

Other Law Firms or Attorneys

At your direction or with your consent, we may share your personal data with other law firms or attorneys if we jointly represent you in a legal matter, refer your case to other legal professionals, or when necessary in connection with your legal representation. Any personal information shared under the attorney-client relationship will be handled with the utmost care to preserve confidentiality and uphold any attorney-client privileges attached to such information.

Authorities, Law Enforcement, and Third Parties

We may disclose your personal information to comply with legal requirements, assist in investigations, protect our rights or property, safeguard the rights and safety of others, enforce agreements, or for crime prevention purposes. This may include sharing information with law enforcement, regulatory authorities, or other private entities as necessary.

Business Transactions

In connection with a potential or completed business transaction—such as a merger, acquisition, sale of assets, financing, or reorganization—we may disclose your personal data to service providers, consultants, prospective business partners, or other parties involved in the transaction. This includes situations involving bankruptcy or other corporate restructuring.

Advertising and Marketing Partners

809law.com may share your personal data with third-party advertising partners or joint marketing entities for purposes such as interest-based advertising or other marketing activities described in this Privacy Policy or at the time of collection.

Professional Advisors

We may disclose personal information to our professional advisors, including attorneys, accountants, auditors, and insurance providers, where necessary for them to provide their services to us.

Affiliates and Related Companies

We may share your personal information with our affiliates (companies that control, are controlled by, or are under common control with 809law.com), or with any future affiliates for purposes consistent with this Privacy Policy.

With Your Consent

809law.com may disclose your personal information in other cases where you have given prior consent or when we specifically request your consent, particularly where required by law.

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